Wedding Booking Terms and Conditions

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Accommodation Booking Terms and Conditions

We are Hinton Park Holidays Ltd (“We/Us/Our”), a company registered in England and Wales incorporated under company number 11824985. Our registered office is at Hinton Park Estate, Hinton St George, Somerset, United Kingdom. 

The following Terms will apply to Your Stay which is booked through Hinton Park Holidays. Our Terms:

1.  DEFINITIONS 
   1. When the following words with capital letters are used in these Terms, this is what they will mean:
      Booking: Your request to stay at the Property as made via email or over the phone and then confirmed in a Booking Confirmation;
      Booking Confirmation: our email confirmation letter after we have received the completed booking form via email. 
      Booking Form: the booking form that will be sent to you via email, which the Lead Booker has to complete before the Booking for the Stay is confirmed;
      Booking Deposit: 20% of hire cost figure to be paid to confirm the booking, in accordance with Clause 7.1 of these Terms;
      Business Days: a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business;
      Check-in Date: the date on which Your Stay will begin and the Property will be made available to You as set out in the Booking Confirmation;
      Damages and Security Deposit: means a refundable (subject to the conditions in Clause 8 of these Terms being met) deposit payable to cover any breakages and damage to the Property or its contents during Your Stay;
      Departure Date: the date on which Your Stay at the Property will end as set out in the Booking Confirmation;
      Events Outside Our Control: as defined in Clause 13.2 of these Terms;
      Hire Cost: the total cost for Your Stay as indicated in the Booking Form;
      House Rules: additional conditions relating to Your use of the Property, as referred to in clause 2.6;
      Group Leader: the individual person who makes the Booking and completes the Booking Form and who has responsibility for the Booking in accordance with these Terms;
      Owner: the Owner of the Property (or their representative);
      Property: the property as defined within the Booking Confirmation;
      Property Description: the description of the Property on Sleeps 12 Website;
      Property Specific Terms: any specific terms that apply to the Property You have chosen to make a Booking for which are specified in our House Rules in respect of individual properties;
      Terms: the terms and conditions set out in this document;
      Stay: the period of time for which the Property is made available to You as set out in the Booking Confirmation and agreed by Us
      Your Booking Group: means the individuals the Group Leader is making the Booking for who will stay at the Property as confirmed by You in writing to Us before the Check-In Date.
       
2. OUR CONTRACT WITH YOU AND YOUR CONTRACT WITH THE OWNER.
   1. These are the Terms and Conditions which will apply to any Booking made with Us and which will apply for the duration of your Stay. These Terms tell You who we are, how we will provide services to You, how You and We may change or end the contract, what to do if there is a problem and other important information.
   2. You can make enquiries with us in respect of a Booking either via email or by telephone.  Following your enquiry with us in respect of a Booking, You must complete a Booking Form. Once we have received the completed Booking Form and any payments due to us at the time of Booking in accordance with Clause 7 of these Terms your Booking will be accepted and we will send you a Booking Confirmation.
   3. In making a Booking You confirm that You are over the age of 18.
   4. Please ensure that You read these Terms carefully, and check that the details on the Booking Form are complete and accurate before You submit the Booking Form to Us.  Please also carefully check the Booking Confirmation when you receive it and let us know if there are any issues.
   5. You acknowledge that You are making the Booking on behalf of Your Booking Group and that you will ensure Your Booking Group comply with these Terms and all times during your Stay.
   6. Our House Rules are incorporated at the end of the Booking Terms & Conditions document and may be amended time to time. These Terms will become binding on You and Us when We issue You with a Booking Confirmation and You have paid all payments due in accordance with Clause 7 at which point a contract will come into existence between You and Us for the administration of the Booking 
   7. Please take all reasonable steps to ensure that the Property is suitable for Your needs before submitting a Booking. The Owner cannot be held responsible for ensuring the Property is suitable for your needs or those of Your Booking Group in any way.
   8. Any descriptions, illustrations, photographs and other imagery are for illustrative purposes only and are subject to change.
   9. The Owner reserve the right to amend prices and/or correct any typographical errors within their literature.  In the event of a price increase due to an omission or error We will contact You as soon as We become aware of an increase in charges. If You do not wish to pay the increase You shall be entitled to cancel the Booking and receive a full refund for all monies paid in respect of the Booking provided notice of cancellation is given by You within 7 days from You receiving notice of the amendment to the price to be charged from Us.
   10. You acknowledge that You have not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these Terms.
        
3. CHANGES TO THESE TERMS AND CHANGES TO BOOKING
   1. We may revise these Terms from time to time if required due to changes in the law or regulatory requirements or if business need dictates it.  If We revise these Terms pursuant to this clause 3.1, we will give You at least 7 days written notice of any changes to these Terms before they take effect.  You can choose to cancel the booking in accordance with Clause 10 if You do not accept these changes.
   2. If You wish to cancel a Booking before Your Check-in Date, please see Your right to do so in Clause 10.
       
4. PROPERTY SPECIFIC TERMS
   1. Any Property Specific Terms shall be incorporated into these Terms and breach of any of the Property Specific Terms will be treated as a breach that entitles the Owner to cancel the booking with You.  If there is any conflict between these Terms and the Property Specific Terms, the Property Specific Terms shall prevail.
       
5. YOUR STAY AND USE OF THE PROPERTY
   1. The Owner will supply the Stay to You for the period set out in the Booking Confirmation upon the terms and conditions set out in these Terms.
   2. As the Group Leader, you are responsible for ensuring all members of Your Booking Group comply with these Terms.  The maximum number of people who can stay in the Property is set out in the Property Description but will be subject to any overriding government restrictions regarding numbers and You warrant that You will not at any time during Your Stay exceed that number or exceed any government restrictions on numbers applicable at the time of the Stay.  As the Group Leader, You acknowledge that it is your responsibility to ensure these Terms are complied with by You and any guest who you invite for the Stay and there is no contract between us and any guest you invite for the Stay.   As Group Leader, You acknowledge that you are solely responsible for deciding who you invite for the Stay and if numbers of guests needs to be reduced because of any government restrictions then it is your responsibility to arrange this and it will not be our responsibility.
   3. You must not part with possession of the Property or share it, except with members of Your Booking Group.
   4. You acknowledge that any vehicle is left at the Property entirely at your risk and / or the risk of the owner of the vehicle from Your Booking Group.
   5. You acknowledge that any bookings made with external companies for activities such as catering or pampering services are entered into in a separate agreement and We are not responsible in any way for these services provided to you by third parties.
   6. Business or commercial use of the Property is strictly prohibited and the Property can only be used by You, Your Booking Group and any permitted guests as temporary holiday accommodation.  These Terms do not create a relationship of landlord and tenant between Us and You or between the Owner and You. You acknowledge and accept that You shall not be entitled to a tenancy or to an assured shorthold or assured tenancy or to any statutory protection under the Housing Act 1988 or to any other statutory security of tenure either during the Stay or when Your agreed Stay ends. We reserve the right to terminate the booking without notice for any breach of this clause and no refunds will be provided if Your Stay is ended early.
   7. We will confirm Your Check-in Date and Departure Date in the Booking Confirmation.  You will be asked to occupy the Property at 16:00 on the Check-In Date and you will need to vacate the Property by no later than 10:00 on the Departure Date unless otherwise indicated in the Booking Confirmation or discussed with ourselves if any different.
   8. Pets are only permitted during Your Stay if agreed by Us at the time of Booking and if confirmed in the Booking Form.
   9. Smoking is strictly prohibited at the Property.
   10. Wi-Fi internet access may be offered in the Property but the Owner cannot guarantee availability, minimum speed, unrestricted bandwidth or uninterrupted provision of internet access.
        
6. SWIMMING POOLS, HOT TUBS AND OTHER LEISURE FACILITIES
   1. The swimming pool, hot tub and any other leisure facilities described in the Property Description are subject to availability and We cannot guarantee these will be available for Your Stay.  In the event any leisure facilities are not being available for Your Stay We reserve the right to offer compensation at our sole discretion.
   2. All leisure facilities will be subject to use in accordance with the House Rules.  You must ensure that You and Your Booking Group comply with the House Rules in respect of the use of any leisure facilities.
       
7. HIRE COST, BOOKING DEPOSIT AND PAYMENT ARRANGEMENTS
   1. If you make Your Booking more than 8 weeks before your desired Check-In Date you will need to pay the Booking Deposit upon request from Us.  Your Booking will not be confirmed until the Booking Deposit has been paid to Us.  You will need to pay the balance of the Hire Cost due no later than 8 weeks before Your Check-In Date. The Booking deposit is non-refundable if the balance payment is not received 8 weeks prior to your Check -In date.  
   2. If you make the Booking less than 8 weeks before your desired Check-In Date you will need to pay the full Hire Cost upfront to Us upon request.  Your Booking will not be confirmed until the Hire Cost has been paid in full to Us.
   3. The Booking Deposit is charged on every Booking and must be paid when You make Your Booking to secure your Stay at the Property.  The Booking Deposit is non-refundable if You change Your mind and cancel the Booking, but will be refunded if we are unable to provide the Property to You for any reason.
   4. All payments must be made in sterling currency as shown in the Booking Confirmation and to be made by bank transfer only.
   5. Prices specified on the Sleeps 12 Website will include VAT.
   6. If You do not make any payment due to Us by the due date for payment under this Clause 7, We reserve the right to re-advertise the Property for reservations, cancel Your Stay and terminate your booking.  In these circumstances, your rights to a refund are set out in Clause 11.
       
8. DAMAGES AND SECURITY DEPOSIT
   1. We will request that you pay a Damages and Breakages Deposit to cover the cost of any damages or breakages which You make to the Property during your Stay or for your failure to keep the Property clean and tidy.  This payment is added to your final payment 8 weeks before your Check- in date. The Damages and Breakages Deposit is refundable if you leave the Property after your Stay in the same condition it has been provided to you as at the Check-in Date.
   2. The Property shall be checked following Your Departure Date.  We shall report to You in writing by email or letter within 10 Business Days of Your Departure Date, with details of any damages/loss incurred and/or additional cleaning costs and to confirm any deductions to be made to your Damages and Security Deposit.  We will confirm any final deductions and refund any monies owed to You within 10 Business Days of Your Departure Date.
   3. We reserve the right to seek to recover further reasonable costs if the Damages and Security Deposit is insufficient to repair or replace any damage caused to the Property or its contents during Your Stay. In this instance We will request further monies to be paid by You to Us.
   4. Security deposit
      Extra Guests (day or overnight) not included to the booking before your stay or authorised by the owner - £100 per guest
      Extra Pets not pre authorised and added to the booking before your stay - £75 per pet 
      We reserve the right to charge a Late Checkout Fee of £200 plus an hourly rate of £100 for every hour or part thereof where guests depart late. 
      Repeated breach of high Noise Levels as identified by the owner of Croftview - £150 per event.
       
9. ACCESS AND POSSESSION
   1. You must allow us access to the Property at all reasonable times and in the case of emergency at all times.
   2. You must not do anything that may reasonably be considered to cause a nuisance or annoyance to the Owner or to any other occupier of adjoining or neighbouring premises.
       
10. YOUR RIGHTS TO CANCEL AND OUR REFUND POLICY
    1. If You change Your mind and would like to cancel Your Booking, please contact us in writing by email or letter with a copy of Your Booking Confirmation as soon as possible.
    2. For the avoidance of doubt You shall remain liable for all payments due in respect of the Booking whether or not they have been paid at the time of cancellation. Upon notice of cancellation from You, we will make all reasonable endeavours to re-let the Property for the cancellation period. If We are successful in re-booking the Property then You will be refunded the difference between any payment you have made to Us, less the sums received from the re-booking after deduction of all costs and expenses incurred by Us.
    3. Where You have cancelled a Booking because of Our failure to comply with these Terms or if We change these Terms under clause 4 and You elect to cancel the booking, (except where We have been affected by an Event Outside Our Control) You do not have to make any payment to Us and we will refund any payments already made.
    4. If You depart voluntarily from the Property before Your Departure Date, no refund shall be given in respect of any period when you do not occupy the Property.
    5. All guests are advised to take out holiday cancellation insurance to cover You in the event you need to cancel your Stay (see Clause 12.3 for further details about insurance).
        
11. OUR RIGHTS TO CANCEL AND OUR REFUND POLICY
    1. We may have to cancel a Booking before the Check-in Date due to an Event Outside Our Control. We will promptly contact You if this happens. Any payments made by You will be refunded in full if We, the Owner need to cancel your Stay under this Clause.
    2. We may cancel the booking for Your Stay at any time with immediate effect by giving You written notice if You:
       a) do not pay Us when You are supposed to; or
       b) break the terms in any other material way.
    3. The full extent of Our liability is as set out in Clauses 12 and 13 of these Terms respectively.
        
12. OUR LIABILITY TO YOU
    1. Subject to clause 12.2, Our total liability to You shall not exceed the total amount paid by you for the Booking under these Terms.
    2. We do not limit Our liability for;
       a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
       b) fraud or fraudulent misrepresentation; or
       c) any liability it would be unlawful to exclude.
    3. We strongly recommend You consider taking out a suitable insurance product to cover against unexpected costs such as cancellation charges, curtailment or delay to Your Stay and that such cover includes adverse weather conditions, illness affecting You or any member of Your Booking Group, transportation cancellations and government restrictions which may prevent You from travelling to or staying at the Property.
    4. The Owner only provides the Property for private use. If You or Your Booking Group use the Property for any business or commercial purpose the Owner will have no liability to You or Your Booking Group for any loss including; loss of profit, loss of business, business interruption, or loss of business opportunity.
        
13. EVENTS OUTSIDE OUR CONTROL
    1. We, the Owner shall not be in breach of these Terms, nor liable for delay in performing, or failure to perform, any of our obligations under these terms if such delay or failure results from an Event Outside Our Control. If We, the Owner is unable to provide the Property to You due to an Event Outside Our Control, we will inform You as soon as possible and provide alternative dates or a full refund if possible.
    2. An Event Outside Our Control includes, but is not limited to: fire, explosion; storm or other weather damage; break-in or other criminal damage, strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster or utilities failure or interruption.
        
14. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. If You have any questions or if You have any complaints, please contact Us via email. 
    2. If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing, (for example, to cancel the booking), You can send this to Us by email on charlotte@hintonparkholidays.co.uk We will confirm receipt of this by contacting You in writing. If We have to contact You or give You notice in writing, We will do so by e-mail to the address You provide to Us on the Booking Form.
        
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. We will use the personal information You provide to Us in accordance with our Privacy Policy which can be found after the Terms and Conditions.
        
16. PHOTOGRAPHY/IMAGES
    Please Note: The photographs/images of Croftview are the sole property of the photographer and are not to be used or copied under any circumstances, unless prior permission is obtained from the owners of Croftview. 
    There maybe the possibility of purchasing some of these images direct at an agreed cost, but they will always remain under the ownership of the photographer. They own the copyright of these photographs and therefore control how they can be used. 
    Use of the images can ONLY be permitted if payment of the deposit has been received and full CONSENT obtained from the photographer through the owners of Croftview.
     
17. OTHER IMPORTANT TERMS
    1. We may transfer Our rights and obligations under these Terms to another individual, but this will not affect Your rights or Our obligations under these Terms.
    2. You acknowledge that we may enforce any and all of the Terms of this agreement against You.
    3. Except for You and Us, no other person shall have any rights to enforce any of these Terms.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. If We, the Owner do not insist immediately that You do anything you are required to do under these Terms, or if We delay in taking steps against you in respect of your breaking these Terms, that will not mean You do not have to do those things and it will not prevent Us taking steps against You at a later date.
    6. These Terms replace and supersede all previous booking conditions and will apply to all new Bookings after the date they are posted on our Website.
    7. These Terms are governed by English law. All parties agree to submit to the exclusive jurisdiction of the English courts in the event of a dispute.